User-Centered Design – The Key to a Usable Website

Usability imageIn order for your website to be successful, users must visit the site and successfully find information or accomplish tasks. How can your ensure your website will be easy to navigate and users will achieve their goal?  By ensuring “usability” through user-centered design. Before we examine user-centered design, let’s take a look at usability…

What is usability?

In the context of a website, usability refers to how well users can learn and use the site and how satisfied they are with the process. According to Jakob Nielsen, a web usability expert, usability consists of five quality components:

  • Learnability: How easy is it for users to accomplish basic tasks the first time they encounter the site?
  • Efficiency: Once users have learned the site, how quickly can they perform tasks?
  • Memorability: When users return to the site after a period of not using it, how easily can they reestablish proficiency?
  • Errors: How many errors do users make, how severe are these errors, and how easily can they recover from the errors?
  • Satisfaction: How pleasant is it to use the site?

What is user-centered design?

In the early days of web development, websites were tested for usability at the end of the development phase. Usability testing consisted of a “validation” of the design. If all went well, the design was good. However, if there were usability issues, then the cost to correct was high.

User-centered design is a structured approach to producing a website that involves users throughout all stages of the website development. By incorporating user-centered design, the needs of the users are considered and the usability of the website is continually validated throughout the development process. This continual validation will ensure that the final website is usable and meets end users’ needs without incurring high redevelopment costs.

By incorporating user-centered design, you can improve the effectiveness of your website while reducing the cost of development. In the world of website development, it’s like eating your cake and having it too!!

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About Susan
I'm a wife, mother and student living in the suburbs of Atlanta. After 20 years in corporate IT, I am currently working for a non-profit as Director of Operations.

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