Getting Help Using Twitter

Welcome to the world of tweets!  Tweets are messages that are sent and received via Twitter, a free social networking and micro-blogging service.  You can use the Internet, your phone or text messages to send and receive tweets.

To learn how to use Twitter, I reviewed the Twitter Help page known as Twitter Support.  It was very informative and helpful as it was designed to be.  The main portion of the page includes a video on how to get started. Additionally the page includes many resources accessible in the sidebar.  These resources include Getting Started, Known Issues and Trouble Shooting.  As expected, I discovered some interesting things about Twitter while reading the support page:

Twitter has imposed limits so that the Twitter network will not fail.  However, as you can see, these limits are really not that limiting:

  1. 140 characters per message
  2. 1,000 total updates per day, on any and all devices (web, mobile web, phone, APR, etc.)
  3. 250 total direct messages per day, on any and all devices
  4. 150 API requests per hour.

Additionally, you can categorize or group your messages or tweets by using hash tags. A hash tag is similar to other web tags and is implemented by inserting a hash mark or pound sign (#) in front of the word you want to use as a tag.  When this word is searched in Twitter Search, the tweet using the hash tag will be found and displayed.

As mentioned above, you can send and receive messages many different ways.  You can post updates via the web on, from your mobile web browser using or from any other third party application using the Twitter Application Programming Interface such as Echofon, Twitterrific or Tweetdeck.

And finally, I learned that you can reply or send a message directly to a Tweeter by using the @ symbol inserted in front of the Twitter Account Name.  For example, @sghutto will send a message directly to me.

All, in all, I found the help support to be very informative and complete with many interesting facts and hints.


About Susan
I'm a wife, mother and student living in the suburbs of Atlanta. After 20 years in corporate IT, I am currently working for a non-profit as Director of Operations.

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